Shipping policy
SHIPPING POLICY
At MAXL, we work to process and deliver every order as quickly and securely as possible. Please review the information below before placing your order.
Processing Time
- All standard orders are processed within 1–2 business days. Business days do not include weekends or U.S. national holidays.
- Expedited orders placed after 2 PM EST will be processed on the next business day.
- We do not process or ship orders on weekends or holidays. Carrier delivery schedules may also be affected by weekends and holidays.
Shipping Options & Estimated Delivery Times
USA
- Standard Shipping: 5–6 business days
- Priority Shipping: 2–4 business days
Delivery times are estimates and are not guaranteed. Delays caused by carriers, weather conditions, high shipping volumes, or other circumstances outside our reasonable control may affect delivery times.
International
Available shipping methods may vary depending on the destination.
- USPS First Class International: 7–21 business days
- Worldwide Priority: 5–14 business days
- DHL Worldwide Express: 2–5 business days
- UPS Expedited: 3–7 business days
International delivery times are estimates and may vary depending on the destination, carrier, and customs clearance.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow approximately 24–48 hours for tracking information to update after your shipment has been processed by the carrier.
Split Shipments
Some orders may be shipped in multiple packages due to product availability, inventory location, or fulfillment center location.
If your order is split into multiple shipments, you may receive separate tracking information for each package.
Customs & Duties — International Orders
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
MAXL is not responsible for delays caused by customs clearance.
If a package is refused and returned to us, any eligible refund may be reduced by the original shipping cost and other non-refundable shipping or handling charges, where permitted by applicable law.
Address Issues
Please carefully review your shipping address before completing your order.
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing your order, contact us immediately at support@maxlclean.com.
Once an order has been processed or shipped, we may not be able to modify the delivery address.
MAXL is not responsible for packages delivered to an incorrect address provided by the customer, except where otherwise required by applicable law.
Delivered Packages
Without Shipping Protection
If tracking shows that your package was successfully delivered but you cannot locate it, please first:
- Check around your property and delivery location.
- Check with household members or neighbors.
- Verify the shipping address on your order.
- Contact the shipping carrier for additional delivery information.
Once a carrier confirms delivery to the address provided with the order, MAXL may not be responsible for loss or theft occurring after delivery, except where otherwise required by applicable law.
With Shipping Protection
Orders covered by Shipping Protection may be eligible for assistance if a shipment is confirmed to have been lost or stolen, subject to the terms and eligibility requirements of the applicable Shipping Protection program.
Packages confirmed by the carrier as successfully delivered may not qualify as lost-in-transit shipments.
If the shipping address belongs to a freight forwarder or third-party forwarding company, responsibility for the package may transfer after confirmed delivery to that location, subject to applicable law and the terms of any Shipping Protection purchased.
Leaking, Defective or Damaged Products
At MAXL, we stand behind the quality of our automotive cleaning and detailing products.
If your MAXL cleaning product arrives damaged, leaking, defective, or otherwise unusable due to a delivery or manufacturing issue, please contact us within 7 days of the delivery date.
Email our customer support team at:
Please include:
- Your order number
- The name of the affected product
- Clear photos and/or video showing the damage, leakage, defect, or other issue
- Photos of the shipping packaging if the package was damaged during transit
Once your claim has been reviewed and approved, we may provide an appropriate resolution, which may include a replacement, store credit, or refund, depending on the circumstances.
Please note:
Products should not be intentionally emptied, altered, diluted, mixed with other chemicals, transferred to another container, or otherwise modified before a claim is submitted, unless necessary for safety.
Claims submitted more than 7 days after delivery may not be eligible for review.
Issues resulting from improper storage, misuse, failure to follow product directions, use on an incompatible surface, normal depletion through use, or damage occurring after delivery are not considered shipping or manufacturing defects.
If a bottle arrives leaking, damaged, or compromised, discontinue use until you have reviewed the product condition and applicable safety instructions.
Missing or Incorrect Items
We carefully pack MAXL orders, but occasionally an order may arrive with an item missing or an incorrect product.
Please first check your shipping confirmation and tracking information, as products may sometimes be shipped separately from different fulfillment locations.
If you believe your order is incomplete or incorrect, please contact us within 7 days of delivery.
Send an email to:
Please include:
- Your order number
- The name of the missing or incorrect product
- Clear photos of the products received
- Photos of the shipping package and packing slip, if available
Once your claim is submitted, we may review fulfillment, packing, inventory, and carrier records to verify the discrepancy.
Claims reported after the 7-day reporting period may not be eligible for replacement or other resolution, except where otherwise required by applicable law.
Contact Us
If you have any questions about processing, shipping, tracking, damaged products, or your MAXL order, please contact:
MAXL Customer Support
Email: support@maxlclean.com