Refund policy

MAXL RETURN & REFUND POLICY

  1. Order Cancellation
    Cancellations can only be requested before an order enters processing or fulfillment.
    Once processed or shipped, orders cannot be canceled.
    For recurring subscriptions, cancellation requests must be submitted before the renewal payment is processed.

  2. Standard Return Policy (10 Days)
    Timeframe: Return requests must be submitted within 10 days of carrier-confirmed delivery.
    Eligibility: Products must be unused, in original condition, and include original packaging along with proof of purchase.
    Process: Contact support@maxlclean.com with your order number, reason for return, and relevant photos. Do not send items back without prior authorization.
    Shipping Costs: Customers are responsible for return shipping costs.

  3. Damaged, Defective, or Incorrect Items
    Inspect your order upon arrival. If damaged, defective, or incorrect, contact support@maxlclean.com within 10 days of delivery.
    Include your order number, a description of the issue, and clear photos/videos of the product and packaging.
    Eligible claims will be resolved via replacement, reshipment, refund, or another suitable solution.

  4. Refunds & Restocking Fees
    Refund Processing: Once inspected and approved, refunds are issued to your original payment method within 10 business days.
    Restocking Fee: Standard returns may be subject to a 20% restocking fee (refund will equal 80% of the product subtotal, excluding shipping). This fee is waived for MAXL errors.
    Incorrect Address: Orders returned due to an incorrect/incomplete customer-provided shipping address may be subject to a 15% restocking fee.

  5. Exchanges
    Direct product exchanges are not guaranteed.
    If you need a different size or variation, please email support@maxlclean.com for available options.

  6. 30-Day Money-Back Guarantee (First-Time Purchases)
    Eligible first-time purchases are covered by a 30-Day Money-Back Guarantee.
    Submit a request within 30 days of delivery with your order number and proof/photos if requested.
    Customers cover return shipping unless otherwise stated.
    Subscription renewals, replacement orders, gifts, and subsequent purchases are excluded.

  7. Non-Returnable Items
    Items returned outside the applicable window.
    Items showing excessive wear, misuse, or intentional damage.
    Returns sent without authorization.
    Free gifts or promotional items.
    Items marked as Final Sale.

Customer Support Contact:
MAXL Support Team
Email: support@maxlclean.com (Please include your Order Number when reaching out)